FAQ

Refund policy 

At Slothful, all sales are final. We’re unable to offer returns or exchanges for change of mind. 

If your order arrives damaged, defective, or not as expected, please reach out to us at Info@slothful.uk within 14 days of receiving your purchase. Include your order number, a brief description of the issue, and a few clear photos of the item and packaging so we can help sort it out.

Shipping Policy (UK Only)

We carefully pack and ship all orders from the UK. Please allow 1–5 business days for your order to be processed and dispatched.

Once shipped, you’ll receive a tracking email so you can follow your parcel’s journey. Delivery times vary depending on your location in the UK:

• UK Mainland: 2–7 business days

• Remote UK Locations: Delivery may take a little longer

During busy periods or limited releases, shipping times may be slightly longer as we carefully pack each order.

We’re unable to change shipping addresses or combine orders after they’re placed. Please double-check your details at checkout to avoid delays.

We cannot guarantee exact delivery dates.

It’s the customer’s responsibility to provide an accurate shipping address at the time of purchase.

If you need to change your shipping address, please contact us within 24 hours of placing your order. We will do our best to accommodate your request, but processing begins immediately, and we may not be able to cancel or change your order if it has already been packed.

If your order is returned to us due to an incorrect or incomplete address, please email us at hello@slothful.uk Any reshipping costs will be the customer’s responsibility.